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Frequently Asked Questions

If you haven’t seen your question on the list feel free to contact us by email or online live chat.

Q. Are your doll solid or are they inflatable?

We have been asked about this many times. As you may be aware, a semi-solid and inflatable doll does not feel, look or move its body part as real as a sad old doll. Our sex dolls are so old dolls made of high-quality silicone or TPE. Unlike other vendors, they will send you a semi-solid or inflatable doll. So let us repeat, you are getting a 100% solid silicone or TPE doll depending on which doll you choose. We only sell solid dolls.

Our solid dolls are soft to the touch to feel like human skin and can bend and twist in various positions while at the same time being very durable even after repeated use.

Q.Will I get the doll exactly as in the picture?

Yes! You will get the exact doll you see in the pictures. Note, clothes are not included as they are for display only.

Don’t get scammed by other websites that don’t send you what they promote. Check our comparison section to find out how to avoid buying a scammed or inferior product.

Q. Is the doll safe?

Yes, each doll is made of either medical-grade silicone or premium-grade TPE so they are non-toxic. Rest assured our dolls are manufactured with the highest quality without any hazardous chemicals.

Q. How does a sex doll operate, exactly? What is this all about?

A. When you buy a sex doll from, you’re buying what is essentially the world’s most advanced sex toy. There are other sex toys on the market that are available through adult bookstores and websites across the country and across the Internet. All of the devices they sell are either intended to facilitate kinkier sex between two or more people or to allow one person to masturbate or otherwise pleasure himself or herself. A sex doll is essentially several masturbation sleeves contained within a body made of high-quality materials. The idea is to make the sex doll as close as possible to a real person. It is the same size and weight as a human being, and it has the same level of detail that a real person does if you were to look at them from a few feet away. In fact, many sex dolls are eerily lifelike and it’s easy to forget that you’re not talking to a real person when you talk to them.

Each of the dolls we manufacture here at is made of top-of-the-line materials to simulate the feeling of human skin. This material is not self-lubricating, though, so whenever engaging in sexual contact with the sex doll, you have to use safe lube (preferably plenty of it). You apply the lube to the business areas of the sex doll. She has a textured mouth opening, a textured anal opening, and a textured vaginal opening. The mouth texture is just different enough so that you can tell the difference, and the anal opening is tighter than the vaginal opening. The idea is that the sex doll simulates what it feels like to have actual sex with a real person. It is built to match as closely as possible the real person on which it was modeled, right down to the fact that it is heavy like a person. It is the same height as a petite woman, too. For all intents and purposes, your sex doll is a person who does not talk or move, but it otherwise fully functional.

Q. Is my sex doll really the size of a person?

A. Yes, your sex doll is the size and weight of a petite woman. It’s important that you keep in mind that she cannot be moved around easily. You can’t just carry her around under your arm because she’s too heavy to be moved easily. Plan ahead so that you always have a bed or a chair or sofa to keep her in. Soft, upholstered furniture is better than a hard wooden chair, for example, which could conceivably leave marks in her skin. Our extremely well manufactured, high-quality sex dolls are as close to the “real thing” of a human being as you are going to get. They are intensely pleasurable and enjoyable, and their size and weight is part of this experience. 

Q. I have owned inflatable dolls before. Is this like that?

A. No, this is not an inflatable doll. Inflatable dolls were some of the first cheap sex dolls made available to the public. It is basically a plastic balloon that has vaginal and oral openings (sometimes anal openings too) that you blow up into the vague shape of a woman before you have sex with it. Inflatable dolls are notoriously cheap and unrealistic looking (so much so that popular culture considers them a sight gag. The major problem with inflatable dolls is that, while they are roughly the size and shape of a woman, they do not have the realistic weight and they are of poor quality and finish overall. Even with generous lubricant, the sex openings often have rough edges, which leads to a very poor experience. Inflatable sex dolls are also very easily damaged. They do not provide a fulfilling sexual experience and should not be used by anyone who is serious about what they are after when it comes to a sex doll.

Q. How closely will my doll match the picture on the website?

A. We offer a line of manufactured sex dolls that correspond to the pictures on our site because they are based on specific, living models who have licensed their images to us. There are small variations in the manufacturing process, however, that result in minor differences from doll to doll. This makes each doll unique, although they are also easily recognizable as the product model they are supposed to be. Your sex doll will, therefore, match the picture on the website well enough that you will be able to tell that you were shipped the right product, but we are not slavishly devoted to producing cookie-cutter copies. All our beautiful sex dolls are therefore unique in some way.

Q. Is it safe to have unprotected sex with my sex doll?

A. As long as you clean your sex doll with mild antibacterial soap and water after each use, it’s okay to have unprotected sex with her. If you cum inside her, however, it will complicate cleanup and make it harder for you to get her properly cleansed each time. Most of our love doll owners have found that wearing condoms while they have sex with the doll not only simplifies the application of safe lubricant to all the business parts but also simplifies cleanup immensely. You may choose to have protected or unprotected sex with your sex doll. Just make sure that you are using a condom if you are having sex with your doll while someone else does as well. Sharing the doll is an intimate act akin to having unprotected sex with the person sharing it if you and your living partner do not use condoms to protect yourself. Other than that, have fun, and clean the doll’s skin once a month to prevent dirt and buildup.

Q. How should I store my doll when I’m not using it?

A. Storing your doll can pose something of a challenge. There are some dolls on the market that are equipped with a means of hanging the doll up when not in use, but our dolls do not incorporate this feature. This means that when you are not using your sex doll, you basically have an object the size and weight of a human being just sort of hanging around. This can lead to some awkward scenarios, especially if you leave your doll posed in such a way that she could mistake for a body.

We recommend storing your doll right in your own bed when you are not using her. You could also put her in a closet, but she cannot stand on her own, and it’s best for her to be stretched out rather than folded up. If you stretch her out on the bed, she will wait patiently there for you until the next time you want her. There she will be out of the way, yet serve as a pleasant reminder that she is yours. Most of our sex doll owners operate this way.

Q. All price are in US dollars?

A. All prices on our website are in US Dollars (USD). If your own currency is different (Canada Dollar (CAD), Australia Dollar (AUD), Euro (EUR) or any currency) our payment processor (PayPal) will handle the change for you. You will be charged in your own currency.

Q. If I want to replace sex doll accessories such as eyes, hair how to do it?

A.We allow customization options. Please let us know if you are looking for some option that you can’t find in our site.

We can also build your own doll. Send us an email [email protected] with a picture and instructions, and we will evaluate your model and provide a proposal.

1. Direct online chat with our customer, 2. you can send an email to tell us about your replacement request by your order number.  3. when you complete checkout process to confirm Order Confirmation step,  you may input Order Instructions (Optional) by our Textarea, We can arrange to send the package according to your request. 

Q. When I buy sex dolls, is it safe to pay online?

Customer privacy and secure payment processes are important to us! Customers may be concerned about leaking their information or passwords during the payment process, causing huge losses. You don’t have to worry about this issue. ZL DOLL uses the SSL protocol to encrypt information. You can check the lock in the URL bar. We use the most advanced network protection system, and will not cause any loss or leakage of your property. Our back-end system is protected, we use Paypal to ensure your privacy and security.

Of course, you can also choose the payment method you trust. For example, credit card payment. If you are not sure if we support the payment method you want to use, you can contact us. We are happy to work with you to solve this problem. So far, we have not experienced customer payment information disclosure. We will not allow this to happen, you have our guarantee.

Q. Will I need to pay custom import fees?

A. In some countries such as Canada, Australia, New Zealand, Europe and South America import taxes might be required at delivery. We have nothing to do with this, it is required by some countries and it usually ranges from $120 to $200 and up, depending on the doll. Buyer is responsible for import taxes and fees.For some countries, especially in Europe, we offer a service to pre-pay VAT and import taxes, so you don’t need to deal with customs, ask after placing your order if interested. Otherwise, we can help and advise on customs. Countries like Canada, Germany, UK, Japan or Australia usually require the submission of a proof of payment or invoice. You can provide the confirmation email, or Paypal invoice or reach out to us and we will help you with that.

We can ship to a FedEx store or UPS/DHL for you to pick it up, instead of shipping to your place. Just let us know after placing your order and we will change the shipping address.

Q. How to complete the shopping process?

A. (1)Visit the product page of the doll you want to buy;(for dolls);(2)Click “Add to Cart” button and the “shopping cart” show up;Click “Checkout” to view the order details;(3)On the checkout page, please fill your billing / shipping details and click on “Proceed to paypal” (if you pay by credit card*) .

items ->add to cart -> proceed to checkout -> Secure Checkout
Step 1 Account Details; Step 2 Billing Details; Step 3 Shipping the Details; Step 4 Shipping Method Step 5: Order Confirmation 6. Thanks for your shopping.

Q. I noticed that there were no shipping restrictions to my PO BOX. Will it ship to my PO BOX?

Due to the specificity of the product (large volume, secret shipping), the International courier cannot deliver goods to email box address, If you place an order, you find ship address filling,please update Address line 1(, or send us a detailed address so that we can accurately send you.

Q. Can I pick up my sex doll instead of having it delivered to my door?

Yes, if you prefer to pick up your sex doll instead of having it delivered to your residence you can arrange to pick it up at your local FedEx or UPS instead. when you input the order shipping info, please fill the order notes with form text area, you can also contact our online chat to express your request or email our sales email box([email protected]).

Q. What does “Awaiting Fulfillment” on my order status mean?

If your order status is “Awaiting Fulfillment”, it means we have got your payment. And we are processing your order.
Normally it will take 2-3 business days to process your order. meanwhile, As doll products are special and involve complex working procedures, and it takes 2-3 business to complete manufacturing a love doll. You’ll be told when your package will be sent. So please don’t worry.

Q. Can I cancel my order?

A. If your item has not yet been processed and your order is less than 24 hours, then it can be canceled. However, once we send your order for processing or production to begin or it has been more than 24 hours it is not possible to cancel. Due to the nature of this product and for health and safety reason, refund and return are not possible. We never have any complaints regarding our product because we test and inspect each doll after production and take pictures of your doll before shipping. This way we have a record of the condition of the doll before shipping. However, if there be problems with our product we will gladly assist you to replace or solve your product issues.

Q.How long does shipping take?

Once shipped your doll will arrive within 3-7 work days depending on how long it takes to pass through customs. US customers receive more than 95% of the time accuracy, and other countries need to see the customs processing time.

Q.How long will it take to receive my sex doll?

Once your order is placed we require 2-3 work days for production and shipping. You should expect to receive your doll within 7 work days of placing your order. Sometimes, due to the number of orders received, or if a doll does not pass our quality assurance tests, we will need more than one weeks and cause of the case of the shipment delay, You can apply for a cash refund of 10-30 USD from our sales email.([email protected]).

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